Pretty Rustic Events Hire Terms and Conditions 2019/20
Our promise
Our hire items are inspected before each hire and we pride ourselves on sourcing and creating high quality products. We review our prices on a regular basis and we are confident that we are offering you a competitive quality service. If for any reason you are not entirely satisfied with your goods, complaints can be made by telephoning; 07814516531 or emailing; info@prettyrusticevents.co.uk Your statutory rights are not affected.
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Condition of items
The nature of hire items means that they are items which will have been previously used at other weddings or events. As such, some items may have slight imperfections or subtle signs of wear/previous use such as light scratches/scrapes. We guarantee that there will be no damage that would detract from the overall look of the item. Lots of our items are also vintage and show signs of age which gives them their distinctive character. Our handmade items are made with quality materials and lots of care but may have slight imperfections, Rustic wooden items such as pallets, cable drums and crates may have rough surfaces. Please inspect all of your items thoroughly on delivery/collection to ensure you are happy with their condition before signing the delivery note.
Privacy Policy
Pretty Rustic Events treat any personal information you provide with the provisions of the data protection act of 1998 and will only use the information you supply to contact you in connection with services provided and/ or to respond to requests you have made to provide any desired information. Pretty Rustic Events does not sell trade or rent your information to third parties.
Payments
All goods hired will require a deposit to paid at the time of the booking to secure the order. Unless you are in receipt of a special promotion, the deposit required at booking is 25% of the total hire amount, with the full remaining balance being payable by 4 weeks prior to the hire date at the latest. Mileage costs and any set up charges are also due to be paid at least 4 weeks prior to the hire date. We require a minimum spend on items of £100 within 30 miles of Galashiels and a minimum spend of £200 outwith this area (excluding mileage and set up costs). Our preferred payment method is bank transfer. If you prefer to pay through Paypal please be aware this will incur a 4% surcharge. If the balance payment is not received we reserve the right to withdraw our acceptance of your order. No delivery will be made without receipt of the balance. Delivery will not be made without receipt of the full invoiced balance and damages deposit transaction.
Hire Period
The normal rental period for goods is 1- 3 days. If you wish to arrange an extended hire please contact us in advance to check availability of the products and also the cost for the extended hire. Unauthorised extensions to the rental period will be billed at the current rates plus a daily £50 penalty. No refunds or credits will be issued for any items that are returned unused. Hires made less than three days before the stated hire period must be paid via bank transfer and the full payment will be required.
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Damaged Goods (Hire)
Goods in your care shall remain your responsibility at all times. A refundable damages deposit (the amount of which will be discussed when making the booking depending on the items hired/combination of items hired, and indicated clearly on the invoice) is invoiced at the time of hire and due to be paid when the items are delivered/collected. This will then be returned to you within 3 working days once goods have been returned and checked for any damage or loss. The hirer will be informed within a maximum of 5 working days if there is any damage, missing or substituted items. It is advisable to check the goods upon receipt to check for any damage prior to signing the delivery note. Missing and/or damage to the hired goods will be charged at the replacement cost price of each item, and deducted accordingly from the hirer’s damage deposit. If the cost of the missing or damaged goods exceeds the damage deposit, a bill will be issued. Details of the replacement cost charges are available upon request. Once the delivery note has been signed, the Hirer shall be solely responsible for the hired goods. Hotels/Venues/Florist/Wedding Planners or any other third party involved will be exempt from any responsibility regarding the hired goods and will not be held accountable should any damage occur whilst in their possession. Substitute items will not be accepted and all damaged items remain the property of Pretty Rustic Events, and should therefore be returned.
Delivery and Collection (Hire)
We charge 45p per mile for delivery of items. Therefore if you require your items to be delivered on a Friday and collected on a Sunday, you will be charged for two round trips to your venue from our base in Galashiels. Travel time is charged at £18 per hour. parking charges are incurred by our delivery/collection vehicle, these will be retrospectively deducted from the damages deposit. When the goods are delivered to the renter, the renter shall inspect the goods and sign the delivery note. In the event of anything missing or damage, the renter shall note this on the delivery note at the time of delivery or collection. If the renter fails to do this, the goods will be deemed to have been delivered/collected in a clean and undamaged condition. We will make every effort to collect and deliver you order at the specified times, however we will not be liable for any loss arising directly from any delay in the delivery or collection of the goods. Set up/dressing costs are charged at £18 per hour.
Liability
In no circumstance shall our liability to you exceed the invoice value of the contract. Pretty Rustic Events shall not be held liable in respect of damages/injury/loss or any other damages occurred in respect of this hire, as a result of any defect or damage to the item and the customer shall satisfy himself/ herself of the suitability/condition/placement of the equipment upon receipt. Caution should be exercised in particular with use of candles and glass. The rustic nature of many of our wooden items means that extra care should be taken to avoid splinters. We shall not be held liable for any damage/injury/loss caused as a result of using any hired items. Permission should be sought from the venue as to the suitability of all items hired.